Ethics of Public Services in the Department of Investment and One-Stop Integrated Services of Manado City

Abstract

This study aims to find out: a) the implementation of the Decree of the Minister of Administrative Reform No. 63 of 2003 and b) the determinant factors that influence the implementation of the Decree of the Minister of Administrative Reform No. 63 of 2003 in the Department of Investment and One-Stop Integrated Services of Manado City. This study used a qualitative approach; with data collection techniques; namely: documentation; observation; and interviews. The results showed that: a) public service ethics have not been implemented according to the Decree of the Minister of Administrative Reform Number 63 of 2003; b) the low awareness of the State Civil Apparatus to pay attention to service ethics in accordance with the Decree of the Minister of Administrative Reform Number 63 of 2003 c) Issuance of licenses which was not based on the Standard Operational Procedure of 14 working days. The determinant factors that influence the implementation of service ethics are a) Human Resources have not yet understand the Decree of the Minister of Administrative Reform Number 63 of 2003. b) The lack of technical employees in making building permits; c) The lack of infrastructure facilities; such as computers in frontline services. It is recommended that: a) provide training to frontliners related to public service ethics according to the law and regulations; b) increase the number of technical team members in building permit services; c) provide opportunities for the community to play an active role in providing input and; d) conducting socialization related to public service ethics based on the Decree of the Minister of Administrative Reform Number 63 of 2003; e) Equipped with adequate facilities and infrastructure